Privacy Policy

Welcome to Naija Flight Claim.

We operate an online platform that assists airline passengers in submitting compensation claims for delayed flights. We are committed to protecting your personal information and handling it responsibly in accordance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable Nigerian laws.

By using our website and services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

We may collect the following personal information:

Personal Information

• Full name
• Email address
• Telephone number
• Residential country
• Identification documents (where required)

Flight Information

• Flight number
• Airline operator
• Departure airport
• Arrival airport
• Scheduled departure time
• Actual departure time
• Flight delay information

Supporting Documents

• Boarding pass
• Flight confirmation
• Photographs of airport departure screens
• Airline correspondence
• Other documents supporting your claim

Technical Information

• IP address
• Browser type
• Device information
• Cookies
• Website usage information

We use your information to:

• Process your delayed flight compensation claim.
• Verify your eligibility.
• Communicate with you regarding your claim.
• Respond to enquiries.
• Improve our services.
• Detect fraud or misuse.
• Meet our legal and regulatory obligations.

To help process your claim efficiently, we may share your personal information with trusted third parties, including:

• Airline operators
• Legal representatives
• Claims processing partners
• Aviation consultants
• Payment service providers
• Identity verification providers
• Customer support providers

We may also share limited personal information with carefully selected third-party partners that provide products or services which we reasonably believe may benefit you during future travel, including travel assistance, travel insurance, airport services and other travel-related offers.

We will only share your information where there is a lawful basis for doing so under applicable law.

With your consent, we may send you:

• Travel updates
• Service announcements
• Promotional offers
• Travel-related recommendations
• Partner offers

You may unsubscribe from marketing communications at any time.

Your personal information is stored securely on servers located in Nigeria.

We implement reasonable technical and organisational security measures to protect your information against unauthorised access, loss, misuse or disclosure.

We retain your personal information only for as long as necessary to:

• Complete your compensation claim;
• Comply with legal obligations;
• Resolve disputes;
• Maintain business records required by law.

When your information is no longer required, it will be securely deleted or anonymised.

Subject to applicable law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request restriction of processing in certain circumstances.

Our website uses cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Analyse website traffic.
• Improve user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

We use industry-standard security measures including encryption, secure servers, restricted employee access and monitoring systems to safeguard your information.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of those third parties before providing personal information.

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children without appropriate legal authority.

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Naija Flight Claim
Email: support@naijaflightclaim.com
Website: naijaflightclaim.com

By using our website and submitting a compensation claim, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and sharing of your personal information as described above.