Terms of Service

We assist airline passengers in submitting compensation claims against airlines for eligible delayed, cancelled, overbooked, or otherwise disrupted flights.

Our role may include:

• Assessing claim eligibility.
• Collecting supporting documents.
• Preparing and submitting claims.
• Communicating with airlines.
• Working with legal representatives and third-party partners where necessary.
• Facilitating payment of approved compensation.

We do not guarantee that every claim will qualify for compensation or be successful.

By using our services, you confirm that:

• You are at least 18 years old or have legal authority to act on behalf of another passenger.
• The information you provide is accurate and complete.
• You are legally entitled to submit the claim.
• The claim has not already been settled or paid.
• You have authority to appoint us to assist with your claim.

You agree to:

• Provide truthful and accurate information.
• Upload genuine supporting documents.
• Respond promptly to requests for additional information.
• Notify us if your contact information changes.
• Inform us if the airline contacts you directly regarding your claim.

You must not submit fraudulent or misleading claims.

We will use reasonable care and professional skill to:

• Assess your claim.
• Submit eligible claims.
• Keep you informed of material updates.
• Protect your personal information.
• Process approved compensation promptly after receiving payment from the airline.

Compensation depends on various factors including:

• Applicable aviation laws.
• Airline responsibility.
• Cause of the delay.
• Availability of evidence.
• Airline decisions.
• Court or regulatory decisions where applicable.

Submitting a claim through our platform does not guarantee compensation.

Our service fees are 20% commission of a successful claim.

Where applicable:

• Fees are payable only after a successful claim.
• Any agreed service fee will be deducted before compensation is transferred to you.
• Additional legal fees may apply where court proceedings become necessary and you have agreed to those fees.

Where compensation is successfully recovered:

• Payment will be made to the bank account or payment method provided by you.
• Payments will normally be processed within 7 business days.
• We are not responsible for delays caused by banks or payment providers.

To assist with your claim, we may engage:

• Legal firms
• Aviation specialists
• Claims processors
• Payment providers
• Technology providers
• Customer support providers

We may also introduce you to carefully selected travel-related services that we believe may benefit you during future travel, subject to our Privacy Policy and your marketing preferences.

We reserve the right to reject any claim where:

• False information is provided.
• Documents are altered or forged.
• Identity fraud is suspected.
• Duplicate claims are submitted.
• We believe the service is being misused.

Where fraud is suspected, we may report the matter to the relevant authorities.

All website content, branding, graphics, software, logos, text and designs remain the property of the Company unless otherwise stated.

You may not reproduce or distribute any content without our written permission.

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and may suspend services temporarily for maintenance, updates or technical issues.

To the fullest extent permitted by law, we shall not be liable for:

• Airline decisions.
• Flight delays or cancellations.
• Indirect or consequential losses.
• Loss of profits.
• Loss of travel opportunities.
• Delays caused by third parties.
• Technical interruptions outside our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

Your personal information will be collected, processed and shared in accordance with our Privacy Policy.

By using our services, you acknowledge that you have read our Privacy Policy.

We may suspend or terminate your access where:

• You breach these Terms.
• Fraud is suspected.
• False information is submitted.
• We are required to do so by law.

You may discontinue using our services at any time before claim submission.

We shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, pandemics, government actions, cyberattacks, strikes or failures of telecommunications or internet services.

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria unless otherwise required by applicable law.

We may update these Terms from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of the website after changes have been published constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms, please contact:

Naija Flight Claim
Email: support@naijaflightclaim.com
Website: naijaflightclaim.com

By submitting a claim or using this website, you confirm that you have read, understood, and agree to these Terms of Service.